Returns & Exchanges

Return and Exchange Policy

  1. Returns or exchanges of a product are a right for all our customers and it applies to all products we offer in our store.
  2. All products offered in our store are subject to the exchange and refund policy as per the terms and conditions stated on this page.

Returns or exchanges can be made if the product is in its original condition at the time of purchase and packaged in its original packaging.

  1. Return within three (3) days and replacement within seven (7) days from the date of purchase.

  2. Please contact us via the Contact Us page or through our phone numbers to request a return or exchange.

  3. Please take a photo and send the product along with the specified city, address, and order number so that it can be replaced with another product in case the product is damaged or has a certain defect, or if it is not used according to the agreement.

  4. The amount is refunded to the customer in full if the product they received is completely different from the product presented on our website.

  5. We are not responsible for customer's expectations regarding the use of the products that we have not mentioned on the product page of our website.

  6. Deduct 30% or a value of at least 3 USD if the customer does not want the product and there is no mentioned defect or issue.